The CRM is responsible for customer orientation, after sale services, handling the customer's complaint etc. Indeed, CRM includes all aspects related to customers and hence the whole company. The system which describes how we interact with customers, solve problems for them, encouraging them to buy goods and services, as well as to discuss the financial transactions and so it consists of all aspects of relationship with customer. This system interconnects all the internal elements of the company that are in the relationship with the customers with a smart method. These elements consist of business processes, technology and regulations needed to interact with the customers at different stages of the business lifecycle.Also CRM is ready with the managers of each customer to offer the better services of ATM that is the most important thing in satisfying the customers.